PRIVACY AND COOKIES POLICY

Privacy and cookies policy

1.      About this policy

This Privacy and Cookies Policy (the “Policy”) describes our privacy practices for this website. It also applies to our practices for our mobile phone application, emails and text messages programs. By registering an account or placing an order, you are acknowledging and agreeing to bound with the provisions of this Policy and you are also consenting to the collection and processing of your personal data as described herein.

2.      Data controller: Our contact details are as follows:

a.      Postal address: Commune de Dely Brahim , cité Bois des Cars 02 N°213 Alger , Algerie.

b.      e-mail: privacy@azadea.com

3.      Information we collect

a.      Contact Information: For example, we might collect your name and street address. We might also collect your phone number or email address.

b.      Payment Information: For example, we might collect your debit or credit card information when you make a purchase.

c.      Demographic Information: We might, for example, collect your age. We might also collect information about the food you like.

d.      Other Information: We might, for example, collect the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number or e-mail address used to communicate with our Customer Experience team.

4.      How we collect information

We collect information directly from you. For example, when you register on the website or for one of our programs or when you engage with us on social media, e-mail or the chat feature (if available). We also collect information if you leave comments or make contact requests or when you report a problem with our website. We collect information from you passively. For example, if you are on a mobile device and use a location-based service, for example, then we will collect your location.  We use common tracking tools like browser cookies to collect information passively. We may also use web beacons. We sometimes collect information from third parties if needed. For example, we might get information about you from one of our franchisees. This information might be combined with and added to the information we already have.

5.      How we use information

We use your information as is disclosed at the time we collect the information and in the following ways:

a.      To process and fulfil your orders. For example, we use your information to process and fulfill purchase or delivery orders and to process your payment. We might also use your information to register you for a promotion on our website.

b.      To improve our products and services and for related business purposes. For example, we use information to understand our visitors and customers. This includes looking at website usage trends. We also use your information to make website and product improvements. We might also use your information to customize your experience with us. We may do these activities using the tracking tools described in this policy. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve the website design to better meet our visitors' needs. Again, we will use this data anonymously, and in an aggregated format.

c.      For security purposes. For example, we might use information to protect our website or our company. We might also use information to protect our customers or our business partners.

d.      To promote KFC and our related companies. For example, unless we tell you otherwise, we might send you notices of special promotions, offers or solicitations. We might also notify you about new website features or product offerings.

e.      To communicate with you about your account or our relationship and to respond to your requests or inquiries. For example, to notify you about changes to this Policy or our website Terms, to let you know about issues relating to your order, the payment, or your relationship with us. From time to time, we may also use your information to process an employment application you submit.

f.        To pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you more personalized content. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand or develop new products/services. We always keep such data anonymously.

6.      Third parties we share your personal data with

We sometimes share your personal data with trusted third parties locally to provide certain services such as but not limited to: delivery of orders, fraud management, handling your complaints, helping us personalize our offers to you.

Here’s the steps we take to those organizations to keep your data safe and to protect your privacy:

a.      We provide only the information such third parties need to perform their specific services.

b.      Third parties we engage may only use your data for the exact purposes we specify in our contract with them.

c.      We work closely with third parties we engage to ensure that your privacy is fully respected and protected at all times.

d.      If we stop using the services of any third parties we engage, all of your data held by them will either be deleted or rendered anonymous.

Examples of third parties we work with are:

a.      IT companies who support our website.

b.      Payment gateway service providers.

c.      Delivery couriers.

d.      Direct marketing companies who help us manage our electronic communications with you.

e.      Sms service providers who help us manage our telephone communications with you.

f.        Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our website.

We will only share your data with third parties for their own purposes in very specific circumstances, for example:

a.      For fraud management, we may share information about fraudulent or potentially fraudulent activity in our systems. This may include sharing data about individuals with law enforcement bodies.

b.      We may also be required to disclose your personal data to the police or other enforcement, regulatory or government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

For further information please contact our Customer Experience team at: privacy@azadea.com.

7.      Your choices

a.      To stop receiving our promotional emails, you can follow the instructions in any individual promotional email you receive. When logged in, registered users can also change their options at the My Account page. To opt out of having us share your information with third parties for their promotional purposes, you can follow the instructions in any individual promotional email you receive or when logged in, registered users can also change their options by following instructions and the relevant links posted in the website.

b.      If you accept an offer from one of our third-party marketing partners after you opt out, we will share your information with that specific party. You can choose whether or not to disclose personal information. Some parts of our sites and some services may be more difficult or impossible to use, though, if you choose not to share. If you turn off cookies or tracking tools parts of our site and services may also not function properly.

8.      Your rights relating to your personal information

You have the right to request the following:

a.      Right of access: You have the right to access the personal data we possess about you.

b.      Right to rectification and update: You have the right to request that we rectify or update your personal data when they are incorrect or for them to be completed when they are incomplete. If you are registered in our website, it may be simpler for you to correct them directly by modifying your profile.

c.      Right to erasure / right to be forgotten: You can request that your personal data is erased when, among other reasons, the data is no longer necessary for the purposes for which they were collected.

d.      Right to restrict processing: You have the right to request the restriction of the processing of your data, in which case we will only keep them for the exercise or defence of legal claims.

e.      Right to data portability: You have the right to receive personal data in a structured, commonly used and machine readable format, and to transmit them to another controller when the treatment is based on consent or a contract, and is transmitted electronically.

f.        Right to object: You can object to the processing of your personal details based on the public or legitimate interest pursued by us, including the profiling of data. In this case, the controllers will stop processing the data, except for compelling legal grounds or the exercise or defence of possible legal claims. You also have the right to object to the processing of data for direct marketing purposes.

g.       Automated individual decisions: Wherever this applies, you have the right not to be subject to a decision based solely on automated processing, including data profiling, which has a legal or similarly significant effect on you. However, it will not be possible to exercise said right in cases where the decision is necessary for the formalisation or execution of a contract between you and us; it is authorised by the law applicable to us whenever it establishes the appropriate measures to safeguard your rights, freedoms and legitimate interests; or where it is based on your explicit consent.

h.      Right to lodge a complaint: You have the right to lodge a complaint before the competent local Supervisory Authority.

For all requests relating to the above, please contact our Customer Experience team at: privacy@azadea.com.

9.      Security

We use industry standard measures to protect personal information. We cannot guarantee that you will be completely secure, however. We recommend that you use caution when using the Internet or mobile devices.

10.  Links

We are not responsible for the content of any off-website pages or any other websites or pages linked to or from the website. We cannot control these sites and external Links appearing on the website are for convenience only and are not an endorsement by us, affiliates or partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from this website, nor do we  assume any responsibility or liability for the actions, content, products, advertising , any other material available on or branching off those sites and external sources or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the terms and privacy policies of all off-website pages and other websites that you visit. We cannot be held liable for any damages or losses, true or alleged, deriving from the use or from having trusted the content, or goods and services available on those sites or external sources.

11.  Information deletion and retention

We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this Privacy Policy, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise, or defend any legal rights.

12.  General

You acknowledge and agree that this Policy constitutes the complete and exclusive agreement between you and us concerning the collection and processing of your personal information, and accordingly supersede and govern all prior proposals, agreements, or other communications.

If any provision of this Policy is held to be illegal, invalid or unenforceable in whole or in part, then the relevant agreement shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of this Policy by us shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of the relevant agreement.

Nothing contained in this Policy shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

We reserve the right to update or amend this Policy at any time and we encourage you to  review the most current version of this Policy periodically to ensure that you are at all times fully aware of the   updated version(s) the latest information on our privacy practices. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms.

We reserve the right to refuse to supply products to any person if they are in breach of this Policy.

If you have any questions, please reach out to our Customer Experience team at: privacy@azadea.com.

13.  Cookies policy

The website uses cookies (very small files and numbers that are sent and stored by us to your computer or other access device) which we can access when you visit the website in the future and this section sets out how we will use and process cookies (“Cookies Policy”). This helps us to provide you with a good experience when you browse the website and also allows us to improve the website.

There are four types of cookies:

a.      Website functionality cookies: These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.

b.      Website analytics cookies: We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

c.      Customer preference cookies: When browsing or shopping online, the website will remember preferences you make (for example your username, language or location). This makes your browsing experience simpler, easier and more personal to you.

d.      Targeting cookies or advertising cookies: These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using the website you consent to and agree that we can place these types of cookies on your device and access them when you visit the website in the future.

If you want to delete any cookies that are already on your device, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access or benefit from certain areas or features of the website.